Return Policy
1. Incorrect Items Received
If you receive the wrong sofa or furniture item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
2. Change of Mind
If you change your mind, you may request a return within 7 days of receiving your order. Items must be unused, in original condition, and include all packaging and components. Due to the nature of large furniture, return shipping costs are the responsibility of the customer.
Refund Policy
1. Lost Packages
If your order is confirmed lost during transit, we will offer a full refund or resend your item.
2. Damaged Products
If your sofa or furniture arrives damaged, please contact us within 48 hours and provide clear photos or videos. We will arrange a replacement or full refund after verification.
Exchange Policy
If you would like to exchange your sofa for a different size, color, or configuration, please contact us within 7 days of delivery. Exchanges are subject to availability, and customers may be responsible for any applicable shipping costs.
Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- All original packaging, parts, and accessories must be included
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items not caused by us
- Customized or made-to-order sofas
- Items without original packaging or components
Important Notes
- Please do not return any items without contacting us first
- Unauthorized returns may not be accepted
- Due to the size of furniture, return logistics may require coordination with our support team
- Refunds are typically processed within 3–7 business days after approval
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact the Fashion Teta support team. We are always here to assist you.E-MAIL: queries@fashionteta.com