1. How do I place an order?
Simply browse Fashion Teta, select your preferred sofa and click “Add to Cart.” Then proceed to checkout to complete your purchase securely.
2. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement. After this period, production or processing may have begun, and changes may no longer be possible.
3. How can I check my order status?
Once your order is confirmed and shipped, you will receive an email with tracking details so you can monitor your delivery anytime.
4. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery and provide clear photos or videos. We will arrange a replacement or refund after verification.
5. What are your shipping options?
We offer multiple delivery options based on your needs:
- Economy Shipping
- Standard Shipping
- Express Shipping
Options may vary depending on your location and product size.
6. How long does delivery take?
Delivery times vary depending on location and item type:
- United States / Canada: 7–15 business days
- Europe: 7–15 business days
- Asia: 5–12 business days
- Other regions: 10–20 business days
Express shipping typically takes 3–7 business days. Large furniture items may require additional handling time.
7. How can I track my package?
After shipping, you will receive a tracking number via email. Use the provided link to follow your order’s progress.
8. What happens if my order is delayed or lost?
Occasionally, delays may occur due to logistics or customs. If your order is confirmed lost, we will provide a replacement or a full refund.
9. How do I initiate a return?
Contact our support team within 7 days of delivery. Items must be unused, in original condition, and include all packaging and components.
10. How long does it take to process a refund?
Refunds are typically processed within 3–7 business days after approval.
11. What payment methods do you accept?
We accept major credit/debit cards and secure online payment options to ensure a safe checkout experience.
12. Do I need to create an account to place an order?
No, guest checkout is available. However, creating an account makes it easier to track orders and manage purchases.
13. How can I contact customer service?
You can reach us via the contact form on our website or by email. Our team is ready to assist with any inquiries.
14. What are your customer service hours?
Customer support is available daily from 11:30 AM to 7:30 PM.